All custom goods are non-returnable. Inform us within 7 days of receiving with photographs via email info@joelle.au if there is any damage to the product and a refund will be issued within 30 days to your original payment method.

Resin Pet ID Tags/ Keyrings/ Baubles

Made from a high quality resin with the lowest impact from UV light. UV light causes yellowing of resin over time, so we advise you store your tags out of direct sunlight to extend their colours.

Please supervise your pet, especially if they are known to chew things. We advise to remove the O-ring and use the single split ring on puppies/small dogs so the tag hangs higher and is less accessible.

Polish with the enclosed cloth to clean.

These are not toys, supervise young children.

T-Shirts

Machine was cold with like colours

Do not bleach

Do not tumble dry

Do not dry clean

Line dry in shade

Mugs

Dishwasher Safe

Acrylic Goods

Items are inspected and placed in protective packaging prior to shipping.

Despite packing carefully, there can be damage from time to time with postage handling. Please notify us immediately via email info@joelle.au if any damage is noticed on arrival (send a photo).

Polish with the enclosed cloth to clean.

Earrings

Findings are made from hypoallergenic surgical grade stainless steel.

Store out of direct sunlight when not being worn.

Earrings are non-returnable.

Refunds eligible for damaged items only.

Polish with the enclosed cloth to clean.