Shipping policy

Items are shipped using Australia Post by your chosen method (regular or express), tracking information will be provided on dispatch.

On selecting shipping method, the time frame given is the shipping time only once the order is dispatched, it does not include the store processing time. Selecting express shipping does not speed up the store processing time, only the order transit time with the carrier.

If an order is required for a specific date, please leave an order note and contact us info@joelle.au

We are not responsible for issues arising with order transit i.e. lost parcels. If an order is lost or damaged please contact us info@joelle.au and we will investigate with the carrier. 

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.